Support

Last updated: April 30, 2026

Need help with your PlantaeLight device or the PlantaeLight app? You have three ways to reach us.

1. In-App Help (fastest)

The PlantaeLight app has a built-in Help screen with FAQs, guides, Device Diagnostics, and a direct message channel to our support team.

Open the PlantaeLight app.
Tap the Profile tab at the bottom.
Tap the ⚙️ gear in the top-left to open Settings.
Tap Help.
Browse the FAQ and Guides, or scroll down and tap Contact Support to open a ticket.

We reply inside the app. You'll get a push notification when a reply arrives, and the full conversation is kept in your Your Tickets list so you can pick it up later.

Tip: If you're reporting a hardware issue, open Device Diagnostics from the same Help screen, hit Copy as text, and paste the dump into your ticket — it's the single fastest way for us to figure out what's going on.

2. Email

support@plantaelight.com Please include your device's Product ID (the 8-character code on the label) and a short description of what you were doing when the issue happened.

3. Online User Manual

Most common questions are answered in the user manual — setup, troubleshooting, recipes, schedules, and more:

manual.plantaelight.com

Warranty

PlantaeLight hardware ships with a 2-year limited manufacturer's warranty covering defects in materials and workmanship. Warranty claims can be submitted through any of the support channels above. Include your Product ID and proof of purchase.

Response Times

We aim to respond to every ticket within two business days (Monday–Friday, Central European Time). Complex hardware issues may take longer while we work with you to reproduce the problem.

Data & Privacy Requests

To access, correct, or delete your personal data, see our Privacy Policy, or email privacy@plantaelight.com with your request. You can also do this directly in the app:

Export my data — Profile → ⚙️ → Account → Export my data. Downloads a JSON file with everything we store about you.
Delete account — Profile → ⚙️ → Account → Delete account. Permanent; two confirmations required.

Company

PlantaeLight LLC
509 East Maple Street
Nashville, Tennessee, 37115
United States of America
Phone: +1 (615) 510-0011
plantaelight.com