Help Center
Questions? Answers.
The most common questions, plus contact, manual and dashboard.
Where can I buy FLORIQ?
In the Shop: choose your country there and you are taken to the right retailer. Versions and technical dataFLORIQ is coming soon to the shop. Sign up for the newsletter to hear first when you can order.
Which size do I need?
That depends on the area. All sizes have the same channels and the same app; more sticks cover more area. Rule of thumb: . Open the planner
Can I enlarge my light later?
FLORIQ comes as fixed versions; it is not meant to be modified at home. If you need a different size, we rebuild your light for you. Just write to .
Do I need the app?
With the app you set channels, recipes and schedules. Whether and how the light can be used without the app is described in the manual.
What happens if the Wi-Fi goes down?
Schedules only run while the light is connected to Wi-Fi. Without Wi-Fi you control the light directly via Bluetooth.
Is there an Android app?
Yes, on Google Play.The Android version is in preparation. We will name a date once it is fixed.
What does the app cost?
Getting started is free. More features come with the tiers. See the tiers
Which languages does the app support?
.See the app listing in the store.
How to reach us.
- 01
In-app help (fastest)
The app has a built-in Help screen with FAQs, guides, Device Diagnostics and a direct message channel to our support team.
- Open the PlantaeLight app.
- Tap the Profile tab at the bottom.
- Tap the gear in the top-left to open Settings.
- Tap Help.
- Browse the FAQ and Guides, or scroll down and tap Contact Support to open a ticket.
We reply inside the app and you get a push notification. Tip for hardware issues: open Device Diagnostics, tap Copy as text and paste it into your ticket.
- 02
- 03
Online user manual
Most questions are answered in the manual: setup, troubleshooting, recipes, schedules and more. Open the manual
Warranty
PlantaeLight hardware ships with a -year limited manufacturer’s warranty covering defects in materials and workmanship. Submit claims through any of the channels above, with your Product ID and proof of purchase.
Response times
We aim to respond to every ticket within business days ().
Data & privacy requests
To access, correct or delete your personal data, see our Privacy Policy or email .
- Export my data: Profile → gear → Account → Export my data.
- Delete account: Profile → gear → Account → Delete account (permanent). More